Office/Hybrid/Work from home - Tijuana, Baja California
Join the Zventus team, the leader in business & technology services to US-based companies.
Benefits
Work from home
Career growth opportunities
Paid vacation, holidays, and parental leave
Medical, dental, and life insurance
Corporate wellness programs and sponsorships
Professional training & development
Be part of the team that supports over 20,000 service providers in the US.
Position Summary
The Tech Support Configuration Analyst will provide high-level technical support to clients product/technology solutions. Completes technical application configuration during initial system setup and works in conjunction with Application Support Analysts to provide ongoing support for clients’ complex technical projects.Â
Essential Job Duties/Primary Responsibilities
Performs application configuration work to implement systems and provide ongoing change services. Creation of data entry searches, functionality, and data presentation, through business rule expression language.
Troubleshoots, diagnoses, and resolves or manages problems to resolution ensuring the application fully satisfies customers in terms of application expectations and other factors according to customer requirements.Â
Works in close collaboration with project manager, database administration, product development, and application analyst as necessary to facilitate rapid problem-solving and implement changes. Â
Develop technical configuration change steps.
Assists with the initial implementation and continued maintenance of content in system.
Job Qualifications/Education
BS degree in related IT or business field or equivalent work experience
Preferred 2+ years of directly related experience such as working in product implementation
Excellent interpersonal, analytical, business, and technical judgment, and problem-solving skills.
Negotiation skills
Excellent written and verbal communication skills.
Strong technical skills required
Technical coordination skills.
Knowledge of Crystal Reports
Ability to immediately adapt to changing requirements and conditions.
Experience in a matrix team environment
Strong client orientation and customer service skills to understand and drive customer solutions.
Able to translate client’s business needs/requirements and present issues to a range of audience members
Familiarity with real estate concepts is a plus
Zventus, founded in 2016, has challenged the traditional outsourcing model, prioritizing our employees as the key to success.
We believe in building collaborative partnerships, and transforming outdated methodologies into dynamic and strategic alliances.
With you, this transformation, with our diverse team of top-tier talent, we support the needs of mid-size companies, Fortune 500 companies, and emerging start-ups alike.