Customer Service Representative Mx

Tijuana, Ensenada, Mexicali, Baja California Mexico

Job Type

Full time - Remote

Tijuana, Mexicali, Ensenada | Travel to San Diego, CA

Be part of the team that supports over 20,000 service providers in the US. Join the Zventus family, a leader in business & technology services to US-based companies.

Position Summary

The Business Analyst will provide high-level technical support to clients for product/technology solutions. Completes technical application configuration during initial system setup and works in conjunction with Application Support Analysts to provide ongoing support of clients’ complex technical projects.

Essential Job Duties/Primary Responsibilities

  • Performs application configuration work to implement systems and provide ongoing change services. Creation of data entry searches, functionality, and data presentation, through business rule expression language.

  • Troubleshoots, diagnoses, and resolves or manages problem to resolution ensuring application fully satisfies customers in terms of application expectations and other factors according to customer requirements.

  • Works in close collaboration with project manager, database administration, product development, and application analyst as necessary to facilitate rapid problem solving and implement changes.

  • Develops technical configuration change steps.

  • Assists with the initial implementation and continued maintenance of content in system.

Job Qualifications/Education

  • BS degree in related IT or business field or equivalent work experience.

  • Preferred 2+ years of directly related experience such as working in product implementation.

  • Excellent English written and verbal communication skills.

  • Excellent interpersonal, analytical, business, and technical judgment, and problem solving skills.

  • Negotiation skills.

  • Strong technical skills required.

  • Technical coordination skills.

  • Knowledge of Crystal Reports.

  • Ability to immediately adapt to changing requirements and conditions.

  • Experience in a matrix team environment.

  • Strong client orientation and customer service skills to understand and drive customer solutions.

  • Able to translate client’s business needs/requirements and presents issues to a range of audience members.

  • Familiarity with real estate concepts a plus.

Benefits

  • Work from home.

  • Career growth opportunities.

  • Paid vacation, holidays, and parental leave.

  • Medical, dental, and life insurance.

  • Corporate wellness programs and sponsorships.

  • Professional training & development.

  • Be part of the team that supports over 20,000 service providers in the US.

About the Company

At Zventus, we value our team members above all else and proudly invest in their development and well-being.