Team Leader Customer Service
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Ensenada, Baja California, Mexico
Job Type
Full Time - On-site at the Zventus Center Of Excellence Location
This position requires you to be located in Ensenada, Baja California. Candidates who are not in this location will be rejected.
Benefits
Monday to Friday schedule.
Weekly payment.
By law benefits starting on your hire date.
Additional Time Off beyond those required by law.
Weekly grocery vouchers (vales de despensa Pluxee).
Meal subsidy ($1000 MXN Monthly) via voucher card.
Appreciation gifts based on seniority.
Wholesale store membership sponsorship.
Telehealth and Wellness events and activities.
Prescription glasses benefit.
Birthday bonus, and more great appreciation benefits.
Internal education & professional training programs.Â
Career growth opportunities.
Monthly events with sponsored lunch or snacks.
Job Type: Permanent / Full-time position on-site
Language: Ability to communicate fluently in English and Spanish is required
Education: High School or College
Additional information:
Employment Type: Full Time - On-site at the Zventus Center Of Excellence Location in Ensenada, B.C.
This position requires you to be located in Ensenada, Baja California. Candidates who are not in this location will be rejected.
Schedule Monday to Friday, 7 AM to 5 PM PT
At Zventus, employee benefits vary by team, job activity, and individual performance. Please refer to specific details during the interview process.
Please submit your CV in English
About the Role:
As a Team Leader, you will play a crucial role in leading and motivating a team of individuals. You will be responsible for setting clear goals, delegating tasks, and ensuring the team delivers nóminahigh-quality work. Your ability to build strong relationships, problem-solve effectively, and foster a positive team culture will be key to success.
Key Responsibilities:
Leadership: Lead and motivate your team, creating a positive and collaborative work environment.
Goal Setting: Define clear objectives and performance expectations for your team. Contribute to the strategic plan and objectives of the company.
Task Management: Assign tasks effectively, monitor progress, and provide timely feedback.
Problem-Solving: Identify and resolve issues promptly, making data-driven decisions. Escalate to client delivery manager and/or HR for assistance needed to resolve issues timely.
Communication: Communicate effectively with team members, clients, and stakeholders. Promote Agile open communication of the good, the bad and the ugly.
Team Development: Foster teamwork, collaboration, and continuous learning within your team.
Performance Management: Conduct regular performance reviews and provide coaching and mentoring. Escalate to HR for repeat offenders who do meet daily targets or report their availability (aka work avoidance).
Client Relationship Management: Build and maintain strong relationships with clients.
Required Skills and Qualifications:
2+ years experience in the outsourcing industry
Minimum of 2 years of college or university
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Proven ability to manage and motivate teams
Strong organizational and time management skills
Proficiency in Microsoft or Google Office applications, e.g.Word, Excel, Power Point, Gen AI (ChatGPT/Gemini)
Zventus, founded in 2016, has challenged the traditional outsourcing model, prioritizing our employees as the key to success.
We believe in building collaborative partnerships, and transforming outdated methodologies into dynamic and strategic alliances.
With you, this transformation, with our diverse team of top-tier talent, we support the needs of mid-size companies, Fortune 500 companies, and emerging start-ups alike.